Privacy Policy

Privacy Policy

Last Updated: 27 October 2025

At ProAccess, we are committed to protecting your privacy and ensuring that your personal information is handled with care, respect, and transparency. This Privacy Policy explains how we collect, use, store, and share your personal data in line with the Protection of Personal Information Act (POPIA) and other applicable laws in South Africa.

By interacting with us — whether as a member, supporter, donor, or visitor to our website — you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect and process the following types of information:

  • Personal Identification Information: Your name, ID number, email address, phone number, mailing address, and date of birth.
  • Disability Information: Details related to your disability, as voluntarily provided for membership or support purposes.
  • Demographic Information: Gender, age, province, and other details that help us understand and serve our community better.
  • Application Information: Documents or data shared with us to help you apply for university admission, employment, learnerships, or bursaries.
  • Media & Communications: Photographs, videos, or testimonials shared voluntarily or captured during events, with your consent.
  • Technical Information: Your IP address, browser type, and device information collected through our website analytics and cookies.
  • Communication Data: Records of your messages, emails, or calls with ProAccess.

2. How We Use Your Information

We collect and use your personal information for the following purposes:

  • Membership Administration: To manage your membership and provide related services.
  • Applications and Advocacy: To assist you with university, employment, or bursary applications and advocate for accessibility and inclusion.
  • Communication: To send you updates, newsletters, or information about ProAccess activities, unless you opt out.
  • Events and Awareness: To share stories, photos, and achievements that promote accessibility and positive representation.
  • Donations and Support: To process donations, maintain donor records, and issue acknowledgements.
  • Legal and Compliance: To comply with laws and safeguard the interests of ProAccess and its members.

3. How We Share Your Information

We will not sell your personal information to anyone.
We may, however, share it under the following circumstances:

  • With Your Consent: When you authorize us to share your details with institutions, employers, or partners to assist with opportunities or applications.
  • Service Providers: With trusted third-party providers (e.g., IT services, communication tools, or mailing platforms) who help us operate effectively.
  • Legal Requirements: When disclosure is required by law or to protect your safety or the rights of others.

All third parties who process your information on our behalf are required to comply with strict confidentiality and data protection standards.

4. How We Protect Your Information

We take data security seriously.
ProAccess uses appropriate administrative, technical, and physical safeguards to protect your personal data against unauthorized access, loss, or misuse.
Access to sensitive information is limited to authorized personnel only.

5. Your Rights

Under POPIA, you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate or outdated information.
  • Withdraw consent at any time for specific activities (such as newsletters, photos, or applications).
  • Request deletion of your information, unless required to keep it for legal or administrative reasons.
  • Object to the processing of your information under certain circumstances.

You can exercise these rights by contacting us using the details below.

6. Cookies and Tracking

Our website may use cookies to improve your browsing experience.
Cookies help us understand how visitors use our website so we can make it more accessible and user-friendly.
You can adjust your browser settings to decline or delete cookies if you prefer.

7. Media and Publicity

From time to time, we may take photos or videos during ProAccess events and activities. These may be used for awareness, education, and reporting purposes — but never in a way that undermines your dignity or privacy.
If you wish to withdraw your consent for a published image or video, you can contact us to request its removal.

8. Links to Other Websites

Our website and newsletters may contain links to other websites.
ProAccess is not responsible for the privacy practices or content of those sites, so we encourage you to review their privacy policies before sharing your information.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our operations or legal requirements.
Any updates will be posted on this page with the new “Last Updated” date.

10. Contact Us

If you have any questions, concerns, or requests regarding your personal information, please contact us:

ProAccess
📧 Email: help@proaccess.org.za
📞 Phone: +27 68 555 2740

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